WILL A CONNECTION SHIELD PREVENT A PLUG FROM FITTING PROPERLY?

No.

Waterproof Gasket material was purposely designed to be extremely pliable and waterproof. The thickness is approximately 1/16 inch and does not interfere with the power requirements of the connection. When the plug is connected, the Waterproof Gasket will compress between the male and female plugs allowing the mechanical friction of the connection to hold the shield securely in place.

For loose-fitting plugs, it is recommended that you increase the friction of the connection by slightly pulling apart the two male prongs.

CAN I USE THE WATERPROOF GASKETS AND WATERPROOF PLUG COVERS MORE THAN ONCE?

Yes.

The Waterproof Gaskets and Plug Covers have been used by other customers for many years and make sure that you clean them between uses.

WHEN DO I USE A WATERPROOF PLUG COVER?

The Waterproof Plug Cover is a male plug and should always be used in conjunction with a Waterproof Gasket to terminate the open female end of the power source.

CAN I USE THE WATERPROOF GASKET AND PLUG COVERS FOR BOTH 2 AND 3-PRONGED PLUGS?

Yes.

Two-pronged plugs omit the rounded ground prong. Our Waterproof Plug Cover is uniquely designed to easily break-off the ground prong section for use on 2-pronged, female plugs. For the 3-pronged plugs, no alteration to the Waterproof Plug Cover is required.

IT IS VERY COLD WHERE I LIVE. WILL THE WATERPROOF GASKETS HARDEN OR GET BRITTLE AND BREAK?

No.

The waterproof material for the Waterproof Gasket remains soft and pliable. This material can withstand extreme temperatures ranging from -65 to 450 degrees Fahrenheit.

I HAVE INSTALLED CHRISTMAS LIGHT STRANDS (2 PRONGS) INTO AN EXTENSION CORD THAT HAS 3 PRONGS. HOW DO I SEAL OFF THE THIRD PRONG ON MY EXTENSION CORD THAT’S STILL OPEN ON THE ORIGINAL CONNECTION?

The Waterproof Plug Cover ground pin will fit through the Waterproof Gasket. Simply snap off the ground prong from one of the Waterproof Plug Cover to seal the open hole.

CAN I USE WATERPROOF GASKETS AND PLUG COVERS WITH OUTDOOR PLUGS?

No.

It is not recommended to use the shields on a wall plate plug. Wall plates tend to have indentions., They are not flat, therefore we cannot guarantee you will get an effective seal. If you are having trouble with water getting into your wall plate plugs, we recommend using an outdoor weatherproofing outlet cover. You can purchase them at any hardware store.

I HAVE INSTALLED WATERPROOF GASKETS AND PLUG COVERS, BUT I AM STILL HAVING PROBLEMS WITH MY LIGHTS GOING OUT. WHAT SHOULD I DO?

First, double-check all of your connections. Make sure you have a tight seal.

Second, make sure any light strands, extension cords, or other connections you are using are rated for OUTDOOR use. Power cords that are rated for indoor use are not waterproof. Any moisture will cause an indoor power cord or indoor light strands to trip a GFCI.

Third, make sure you are not plugging too many things into the same circuit. If you are tripping a breaker and not just the GFCI, you may have too much current being drawn on a single circuit. If you are having problems with your breakers tripping, we recommend that you try using a different outlet that is not on the same “problem” breaker circuit. If you have re-routed your power cords to a different circuit and you are still tripping breakers, we highly recommend you contact a licensed electrician to help you figure out what and where the problem is.

Here’s an article about GFCI trips that may assist to further understand GFCI products - https://www.fluke.com/en-us/learn/blog/grounding/chasing-ghost-trips-in-gfci-protected-circuits

WHEN I PLACE MY ORDER, HOW LONG DOES IT TAKE TO SHIP? HOW MUCH DOES SHIPPING COST?

All orders place by 2PM CST Monday - Friday and by 11AM on Saturdays are shipped out the same day. We use the United States Postal Service to deliver your products to you. First Class shipping is the default shipping method. This method of shipping is economical, however, depending on your location, it can take up to 7 to 10 days for you to receive your order. Customers who select Priority Shipping will receive their orders a little faster (usually within 2-5 days), however, the estimated delivery date is NOT guaranteed by USPS. EXPRESS shipping is USPS’s version of overnight shipping. They GUARANTEE delivery within 1-3 days. If you are in a hurry to receive your order and would like to have a guaranteed delivery date, we recommend you select Express shipping.

Please keep in mind that holidays and storms may cause delays with your delivery, especially if you select First Class or Priority shipping, as USPS does not offer a guaranteed delivery date with those options.

All shipping costs are calculated by USPS. Their rates may vary during Holiday Seasons.

DO YOU HAVE A RETURN POLICY?

Yes! Absolutely! At Advanced Plug Protection, we strive for 100% customer satisfaction! We are so confident that you will love this simple solution to a big problem many people have when it rains or snows. If our products don’t help stop your GFCI’s from tripping we will issue you a full refund.

We stand behind our products. We want you to be happy with them or your money back, guaranteed!

Keeping your power flowing is our top priority. If you aren’t satisfied you can return your order for a full refund within 90 days of your purchase. Hassle-free. No questions asked!